Privacy Policy
Privacy policy was last updated and effective from 4, November 2021
The Privacy Policy of Serviceday mentioned herein below governs the collection, possession, storage, handling and dealing of personal identifiable information/data (hereinafter collectively referred to as “information”) from the users of our platforms. The term "Platform/s" used in this document refers collectively the website www.serviceday.in (“Website”) and/or our mobile application (“Serviceday App”) offered by Serviceday.
All the users must read and understand this Privacy Policy as it has been formulated to safeguard the user’s privacy. Privacy issues are of high priority for Serviceday and we strongly believe it is our duty to maintain the trust of our users. By using this Platform, you confirm that you have read and understand this Privacy Policy, and you understand that this policy is incorporated along with the Terms and Conditions under www.serviceday.in .
Information Serviceday collects from Users
Information you provide to Serviceday being a user, Serviceday collects certain personally identifiable information about you, few of the information Serviceday will collect are;
1. Contact Information: This may include your first and last name, postal address, telephone number, and email address. If you are a Service provider, we may collect Personal Information, such as your date of birth and address, Aadhar number, pan number if applicable, together with other record checks as provided by you, or by our Third-Party Agents, as applicable and to the extent permitted by law in your jurisdiction, as well as all such information as may be needed to validate your identity.
2. Billing Data: To help Service provider set up a payment account and help users make payments to Service provider and pay fees to Serviceday, we may collect financial information, including bank account numbers, tax information, and other payment information, as applicable. We use Financial Information in order to operate the Serviceday Platform and to ensure that Service providers are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfil our arrangement with Users.
3. Promotional Information: Certain offerings of the Serviceday Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Serviceday Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the Serviceday Platform. If you would like to discontinue receiving this newsletters or communications, you may do so by using the "Unsubscribe" link found in emails we send to you.
4. Content Information: Any personal information sent to Serviceday in an email or chat message containing inquiries about the Serviceday Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Serviceday Platform.
5. Cookies: We may collect some of the user information using cookies. We use the information collected using cookies for Website analytics, to assist us for our legitimate interests in providing our platform and services and to fulfil our arrangement with. A "cookie" is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can choose to accept or decline cookies by modifying the browser settings. If you disable cookies you may miss some of the features we provide, because it may not function properly without cookies. Some of these cookies may be connected to third party service providers and for such third party, terms of use of such cookies are governed by the Policy of the relevant third-party company.
6. Additional Information: We may also collect additional information in order to facilitate your booking request, such as information about the service you are seeking, the time, date and location of the service and Billing Data. If you are a Service provider, we collect information about your service, employee details, rates, and skills, as well as Identity Information and Financial Information. We collect and use location tracking option in the app which provide your location and status of travel details of service provider. We also gather and stores the user’s usage statistics such as IP addresses, pages viewed, user behaviour pattern, number of sessions and unique visitors, browsing activities, browser software, mobile app platform, operating system etc. for analysis, which helps us to provide improved experience and value-added services to you. We send you push notifications from time-to-time in order to update you about the service requests or service request acceptance. The Serviceday mobile application may also ask for your permission to access your camera and location. This is very much required for the smooth running of the Serviceday application.
Please get in touch with us at support@serviceday.in in case you would like to object to any method of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.
Purpose and Usage of Information by Serviceday
The following are the purposes of collecting the Information:
1. For the verification of your identity, eligibility, registration and to provide customized services.
2. For facilitating the services offered/available on the site.
3. For enabling communication with the users of the site, so that the users may fetch maximum business opportunities.
4. For generating business enquires and service leads.
5. For sending communications, notifications, newsletters and customized mailers, Polls and Surveys etc.
6. For having a record about our users both registered and un registered
7. For tracking our users for online payments and billing purpose
8. For protecting us and other registered user of our platform, if there is any dispute between users and/or between Serviceday and users, we may use the data collected. We reserve the right to disclose your personal information as required by law, such as Telephone/Mobile Number, Email Address, User ID and Details, Quote and Listing Details, and other information, when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of other users, investigate fraud and/or to comply with a judicial proceeding, court order, or legal process served on our platforms.
9. For Government or regulatory or law enforcement agencies, as mandated under statutory enactment, for verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences.
Disclosure of Information with Affiliated companies and/or third party relating to payment
1. Information we may collect from you may be disclosed and transferred to external service providers who we rely on to provide services to us or to you directly. For instance, information may be shared with Affiliated companies for better efficiency, more relevancy, innovative business matchmaking and better personalised services.
2. Third-party Service provider including but not limited to payment, customer and cloud computing service provider engaged for facilitating service requirements of user. In relation to such disclosures, we have assured and entered Non-disclosure agreement with related parties. We shall also ensure that only limited information will be shared and will be only to the extent such said purpose they are engaged.
3. It is pertinent to understand that if there is a change in management in Serviceday or there is any merge with any other company, the newly formed company has the right to use the assets of Serviceday to which the platform relates or any other corporate reorganization in which Serviceday participates. Serviceday has the right to transfer the information we have collected from the users of the platforms and/or Services to the Successor.
Please get in touch with us at support@serviceday.in in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.
Information of a closed and/or deleted account
Closing or deleting an account from our platforms is your choice. But, if we feel it is affecting social security and the law demands to retain it, in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any User, enforce our Terms and conditions, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion, we do retain the information from the closed or deleted account.
Account Protection
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you feel that your password is tracked by someone else or you feel your account is being used to by someone else without your knowledge, please change your password or inform us by mail support@serviceday.in
Feedbacks and Comments
Your comments, feedback, pictures, and any other information that you post in feedback and comments area will be available to all visitors of our platforms. In order to keep such feedback and/or comments hidden please email us at support@serviceday.in .
Privacy Policy Updates
The platforms Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the users are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted in the respective platforms.
Reasonable Protection of Information
We employ commercially reasonable and industry-standard security measures to prevent unauthorized access, maintain data accuracy and ensure proper use of information we receive. These security measures are both electronic as well as physical but at the same time no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect the User Information, although we cannot ensure the security of Information furnished/transmitted by the users to us through internet. We recommend you not to disclose password of your email address, online bank transaction and other important credentials to our employees / agents / affiliates/ personnel, and users as we do not ask for the same. We recommend that registered users not to share their site’s account password and also to sign out of their account when they have completed their work. This is to ensure that others cannot access Information of the users and correspondence, if the user shares the computer with someone else or is using a computer in a public place
Grievance Officer
In keeping with the provisions prescribed in the Information Technology Act 2000 and Rules made there under and as amended from time to time, the name and contact details of the Grievance Officer are provided below:
By Post:
The Grievance Officer,
Serviceday
Atclicks Software & Telecom Solutions Pvt Ltd
6/23, Mullanthottiyil Kothanalloor P.O
Kottayam, Kerala 686632, India
By Email: legal@serviceday.in
* Serviceday is a registered trade mark owned by Atclicks Software & Telecom Solutions Pvt Ltd primarily used for offering online intermediary services under the brand name of Serviceday. Hence anywhere in the Terms & conditions it is used Serviceday the same shall be construed as Atclicks Software & Telecom Solutions Pvt Ltd.